zagfan1
Friday, May 25, 2007
Large Selection, Poor Customer Service
on the positive...this location has a TON of vehicles, and availability is NOT limited, as you might find to be the case at other locations.
However, having gone there today to reserve a truck, every single "customer" parking space was overtaken by trailers...so where do they intend for customers to park. Keep in mind, it is located off of a rather busy road. I parked out of the way next to a Uhaul truck, and was told to move shortly thereafter...poor customer service!
I ended up going to a Penske dealer as a result of my experience, and got a similar vehicle for less than half the cost. Penske's rates are based purely on supply and demand for one-way moves. Thus, you can get a truck for really cheap when demand is low...something to always check out!
Read more at spokane.citysearch.com
Pros: Great selection...many vehicles
Cons: Poor customer service...no parking
Recommended: Yes