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Thrifty Car RentaL
Thrifty Car RentaL
(509) 838-8223
9000 W Airport Dr
Spokane WA 99224
Spokane WA 99224
47% mojo
based on 1 reviews
Summary
Overall
Value
Service
Quality
Distribution
5
(0)
4
(0)
3
(0)
2
(0)
1
(1)
Monthly Average
No Data Available
1 Reviews
Reviews
RogerDD
RogerDD
First To Review
RogerDD
RogerDD
Wednesday, April 9, 2008
Thrifty? Not if you value integrity and service
I rented a car from Thrifty in Spokane for ten days. As far as I could tell, the car was undamaged when I returned it, but Thrifty had no one available to inspect the car at about 9:00 am. I had a plane to catch, so I left the keys at their counter. Several months later, Thrifty billed me for replacement of a chipped or cracked windshield, including loss of use of the vehicle. Their paperwork showed an estimate for windshield replacement dated a week after I returned the car, the only clear evidence they provided to me regarding when the damage was noticed. Rather than discussing their claim, Thrifty in Spokane referred me to a collection agency that offered a choice between payment and legal action. My best guess is that the car was damaged at late in the 7 day period between the day when I returned the car and the date of the repair estimate. Since I was the most recent person to have rented the car, they charged me for the damage and for an extended rental until the damage was repaired. I'm shocked and disappointed. The one time I had a broken car window, I called a repair shop the day the damage occurred, and the shop provided an estimate and repaired the damage that day. I can't imagine that in a business that makes money from having cars available they would wait a week after observing damage to even get an estimate. I also can't imagine a reputable car rental company charging a customer for damage without a clear indication that the damage occurred during the rental period. Thrifty's corporate office provided no help, since they say they have no authority over disputes with franchises. The main reason for using a franchise is that the corporate office will enforce standards of honesty and professionalism. Since they failed to do so in the face of a valid customer complaint, I will never rent from Thrifty again. There are plenty of honest and professional car rental companies, and next time I will choose one of them - anyone but Thrifty.
Read more at spokane.citysearch.com
I rented a car from Thrifty in Spokane for ten days. As far as I could tell, the car was undamaged when I returned it, but Thrifty had no one available to inspect the car at about 9:00 am. I had a plane to catch, so I left the keys at their counter. Several months later, Thrifty billed me for replacement of a chipped or cracked windshield, including loss of use of the vehicle. Their paperwork showed an estimate for windshield replacement dated a week after I returned the car, the only clear evidence they provided to me regarding when the damage was noticed. Rather than discussing their claim, Thrifty in Spokane referred me to a collection agency that offered a choice between payment and legal action. My best guess is that the car was damaged at late in the 7 day period between the day when I returned the car and the date of the repair estimate. Since I was the most recent person to have rented the car, they charged me for the damage and for an extended rental until the damage was repaired. I'm shocked and disappointed. The one time I had a broken car window, I called a repair shop the day the damage occurred, and the shop provided an estimate and repaired the damage that day. I can't imagine that in a business that makes money from having cars available they would wait a week after observing damage to even get an estimate. I also can't imagine a reputable car rental company charging a customer for damage without a clear indication that the damage occurred during the rental period. Thrifty's corporate office provided no help, since they say they have no authority over disputes with franchises. The main reason for using a franchise is that the corporate office will enforce standards of honesty and professionalism. Since they failed to do so in the face of a valid customer complaint, I will never rent from Thrifty again. There are plenty of honest and professional car rental companies, and next time I will choose one of them - anyone but Thrifty.
Read more at spokane.citysearch.com
Pros: convenient location, advertised prices sound low
Cons: integrity or professionalism, or both
Recommended: Yes
Business Details on Thrifty Car RentaL
Phone Numbers:
Primary Phone: (509) 838-8223